Saturday, 23. July 2016
Does brevity promote miscommunication?

The other day I was waiting in a cinema, dressed in a dinner jacket and sporting a nifty umbrella - and the person I was waiting for had forgotten our meeting. I'd been invited to something like a premiere and was allowed to bring one guest along.

When I phoned the intended guest 5 minutes after the arranged time (which for once had to be kept absolutely, since there was an i.d. check queue we had to be at before the film began), they were sitting in a good mood at their desk. I was flabbergasted. Too hectically, probably, I said, i.a.:

You'd forgotten me.

I meant that perhaps 5% as it was said. It was just shorter to say than "You've forgotten your appointment with me". That's what I really meant to transport.

I didn't give it much thought, although I did wonder when hearing nothing more of the non-attendee for the next 36 hours or so. In fact, I thought that a bit heartless.

When an SMS came along, apologising for badly seating me (German idiom for not having turned up), due to time pressure and exhaustion, etc., I thought I'd just mention in a return SMS that the behaviour on the phone indicated that I'd simply been forgotten. Also to suggest a technical solution how I could help prevent this in future (it has happened a few times before, you see).

Unfortunately I began the SMS with the same sentence as the highlighted one above, this time in writing.

Again, I actually wanted to communicate the forgetting more than the "me". But, maybe since SMS texts need to be short, and because the brain likes repeating things it already "knows", I again chose the brief version.

Now a rather angry SMS came along from the other side, preaching that it hadn't been "m e" that had been "f o r g o t t e n", and that I shouldn't always take things personally. Of course, I shot back a too-dry defensive SMS.

Only (days) later, I realised we'd probably been "arguing" off-target, in parallel, constantly misunderstanding each other. I was set on addressing the other's (constant) forgetting; the other person's focus was on my double "me" - also probably explaining the 36 hours. Having forgotten that I'd gotten dressed up because they'd said that was how they would come.

But "dressed down" communication like brief phone calls and SMS texts aren't really designed for better understanding and less (mis)interpretation at all. So why don't we - yes, me, too! - learn to slow down during a crisis, and not use some macho tight-lipped Dirty Harry mode to transport important negotiation data?

I wonder if that's the reason Twitter has become such a source for storms of public indignation and even hysteria. Of course also a source preferred by ISIL.

We know - even if we may ignore - Slow Food. Let's also bring in more Slow Talk. E.g. in person, seated, in a neutral place. Considered communication, longer than 140 or 160 characters at a time, to de-escalate crises.

Even better (provided you survive the fight): Write a snail-mailed letter!

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Friday, 24. June 2016
This vEXing day

Today I'm hit by three "exes", each in turn capitalising on the punch of the one before...

The first "ex" is in the extraordinary heat of this, the hottest day so far in this year's Berlin summer. It was 30° in the shade yesterday, and today it's hotter.

The 2nd one is already an "Ex" - the Existence of Nokia in Germany tending toward zero. I finally realised because of some mails in the office today, that Nokia is now really an Indian firm (in Finland they are still managing some servers and the trademark name, no more, really) and will gather more and more of its data centre operations in and around Bangalore.

In circle of EU member "boxes", British one is magnified with question mark The final and most resounding "EX" is of course part of the BREXIT that mostly the English voted for till late last night, and that got counted & officially instated this morning. The pound almost immediately crashed by a mile, approaching minus 10% of its value yesterday against the dollar. The finance sector in London - a city that voted almost to a man to "Bremain" - is in an uproar regarding its future. UKIP have already - figuratively within minutes of the official result - gone back on one of their campaign slogans, that implied they'd do a whole lot for the NHS. Scotland, and, more urgently, Northern Ireland, will probably secede Real Soon Now.

And the ECONOMIST's well-written "Brexit Briefs" describe how the U.K. will soon have to decide whether to stay in the EEA - meaning it will now have to accede to most of those horrid EU regulations, anyway, to keep trading with it for free - or go the much harder way of setting up long-winded trade agreements with half of the EU countries, that it still wants to import from or export to, individually.

Mrs. Merkel has said the EU should now promote its ideas much more to individual EU citizens than before. I say that lame EU bureaucrats need to get up and do more listening to worries of their harder-up citizens - like the English fishers, who seem to me justifiably happy about being freed of their partly inane quotas. And then bending laws & finance to flow toward lightening those worries. Pronto!

The EU needs to be reformed - the whole cake needs to be rebaked from scratch, perhaps with several layers of participation. With built-in checks and balances, and much less red tape! With a less powerful & not just nominally representative Commission, and a more powerful Europarliament! -- So as to allow even hardy & proud island folk to find their way back into the project.

...

My personal feeling on the British affair my heart started at about age 10, back as an immigrant child in Africa, learning this strange but powerful new language called English, is that I'm just numb. And have to keep telling myself it's all only just Legalese. (Good luck!)

And that I shouldn't fall into the same rhetorical hole of nationalistic competitiveness, that millions of other Europeans seemed to have fallen into. Just yesterday.

(thumbnail image derived from Italian EU news site)

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Monday, 30. May 2016
Degrees of scientific accuracy / smiling women / digital sinks

I've missed about three months' worth of blog entries on my normal schedule, so here are as many short ones to bring me up to May...

Pyramid for raw proposal for degrees of scientific accuracy Everybody is talking about the certainty of catastrophic climate change - "if we don't do something" - so I'd like to point out how certain a scientific hypothesis is, is dependent on its method of proof. Something rarely if ever discussed in the media.

To make it simple I propose everyone use a pyramid schema for the strength of a scientific theory, similar to the one that used to be printed on cereal boxes for nutritional value, except upside down:

  • The broad top of the pyramid is stuff that has been proven, & peer-reviewed okay by being able to repeat the procedure/experiment & ending up with the same results over 95% of the time. This is the "A grade" most hypotheses should aspire to (but some don't bother).
  • The middle section is in two parts: The first group is all matured empirical science - i.e. data gets collected, but no real axiomatic theory is visible at first. Over time (many decades as a rule) some structure is discerned, piece by piece, and the empirical data plus a few straight-forward theses of how they came to be has some predictive power. The theory of evolution is part of this group. -- The second similar group here seems to me to be anything that "works like magic": Think of a clever mechanic fixing something in a troublesome engine, and not sure why it works. It can be repeated by any number of people, i.e. is highly predictive, but there is no good explanation for it. Some mathematical theorems are like that (e.g. Fermat's last theorem for the longest time, until recently).
  • The tiny tip on which the pyramid is balancing consists of hypotheses that apply to complex systems, for which a straight-forward model (usually based on a few equations) does not suffice to explain all past data. This is the "theorem-with-little-or-no-proof" category. As a rule the theory predicts some behaviour of the target system correctly in time and space, but often way below the usual 95% mark. Diagnoses of psychological aberrations are examples of this kind of science.

So, if we call them "big top", "medium I" & "medium II", and "little foot", whch one of these would you say is the one for the current climate change theory?

.--|||--.

We Germans don't allow ourselves to feel pride for our country most of the time, most of us. One of the many consequences of the murder spree of a certain nationalist government eight decades ago (and the mayhem they generally caused in the decade that followed).

I don't fit that mold too well because I grew up in Africa, where I often had to defend my being German in an English-speaking environment. So I tend to automatically look for things I can be a little German-proud of.

And one thing I've noticed in recent years, that I missed in the closing years of the 20th century: There are a lot more foreign-looking women passing by on the streets of major German cities, away from tracks beaten by tourists, and about a third of them are smiling. Naturally, I particular take note of African women.

They may be doing something with their mobile phone, may be playing with their children on the U-Bahn, or just talking to someone in the supermarket.

And the very fact that they are there means Germany is in a phase where female foreigners tend to come here more often than in the more dire times when you had to fight hard to be able to remain in Germany if you'd arrived a short time ago. Which meant mainly men would try...

Germany is slowly opening up. Instead of always saying loudly for all to hear that we are not an immigration country ("Einwanderungsland") there now is actually a rumour that we may have our first ever immigration law Real Soon Now. (Wow!)

.--|||--.

Whenever someone - usually of younger age - is showing me some new app that makes something that used to be done in a more roundabout, perhaps entirely analogue, way till now, "so much easier", I wonder if they - and many, many others almost everywhere - don't see that apparent ease-of-access often has a highly deleterious effect on life diversity.

Two examples: My favourite video store has thousands of DVDs of feature & documentary films and series. Three people service my requests behind the counter, and all of them know their stock pretty well, and, in addition, have gotten to know my tastes pretty well over the years, too. The rapport is such that, if I say I don't know what I want to take with me at a given visit, within seconds, I will have something in hand they recommend, that I never saw before. -- This great, personalised and huge-spectrum service is in jeopardy of going out of business soon, due to developments like Netflix and direct DVD rental via the WWW. The latter are as a rule much less personalised, and way less diverse (i.e. the selection of films/series offered is 2 or 3 orders of magnitude smaller); and, in any case, I don't get to move my bod (exercise muscles) and talk with real people (exercise brain, social skills department) most of the time.

Second case: A neat small travel agency, run by a usually bright-spirited woman a few years older than me, used to sell me train and plane tickets a few years ago, as well as the one or other package holiday. Then the German Rail upped the "license fee" such agencies had to pay if rail trips were ticketed by them, rather than the big customer care units in train stations, or the company web site. This meant the nice lady's main branch of business - selling train tickets to older folk - basically collapsed, and she went out of business soon after that. Why do I miss her? Because whenever something went wrong on the many trips I went on, all over the world, I knew I could always call her as a last resort and be sure she would have my back, even from far away Germany, eventually getting me home. No digital system or German Rail "customer care" will develop that level of loyalty. Ever.

So, my advice to those seekers for hand-held "ease" is: Pay attention to who has the power & the social back-bone to supply you with whatever gives your life diversity, and do all you can to protect those people and allow them to continue doing the good work they're doing - for lots of people. As a rule without any major material profits on their side.

Because you can be sure that some piece of software will not be able to develop that kind of diversity & loyalty to you, for a long time to come. And even if it could, what would be the profit for the producer of that software? She/He will always "optimise" their product to maximise the cash flow from you to them. So the software will be loyal to them first, second and third. (And in terms of loss of diversity, refer to "Netflix" in the first case's paragraph, above...)

Some apps can be "sinks", i.e. they suck up diversity and true care of you, the user, while you're being dazzled by the user interface. Beware such sinks, and use trajectories that get you out if you're already sunken in, or help you steer clear altogether.

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